Privacy Policy

Auto Opravy Procházka is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our site, use our online platform, or interact with our services, including vehicle diagnostics, engine repair, brake system service, suspension and steering repair, oil changes, fluid checks, tire services, exhaust system repair, electrical system diagnostics and repair, air conditioning service, vehicle inspection preparation, bodywork and paint repair, and scheduled maintenance.

Information We Collect

We may collect personal information you provide directly to us when you use our service. This information may include your name, vehicle details (make, model, year, VIN), contact information (such as physical address), and details about the services you request or have received.

We may also automatically collect certain information when you access or use our site. This includes information about your device and how you use our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits. We collect this information through cookies and similar technologies.

How We Use Your Information

We use the information we collect for various purposes related to providing our services and operating our business, including:

• To provide, operate, and maintain our services.
• To process transactions and manage your service requests.
• To communicate with you about your service appointments or inquiries.
• To improve, personalize, and expand our site and services.
• To understand and analyze how you use our site.
• For internal administrative and analytical purposes.
• To comply with legal obligations.

Legal Basis for Processing

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

• We need to perform a contract with you (e.g., providing vehicle repair services).
• You have given us permission to do so (consent).
• The processing is in our legitimate interests and is not overridden by your rights (e.g., improving our services).
• We need to comply with the law.

Sharing Your Information

We may share your information with third parties in certain situations:

• With service providers who perform services on our behalf, such as IT service providers or those assisting with payment processing (they are only provided with the information necessary to perform their specific functions).
• When required by law or legal process, such as in response to a court order or a government request.
• To protect our rights, property, or safety, or the rights, property, or safety of others.
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell your personal information to third parties.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Data Protection Rights

Under applicable data protection laws, you have rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you.
• The right to request that we rectify any personal information that is inaccurate or incomplete.
• The right to request the erasure of your personal information in certain circumstances.
• The right to request the restriction of processing of your personal information in certain circumstances.
• The right to object to our processing of your personal information in certain circumstances.
• The right to data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format.
• The right to withdraw consent at any time where we rely on consent to process your personal information.

If you wish to exercise any of these rights, please contact us using the details provided at the end of this policy. We may require you to verify your identity before responding to such requests. You also have the right to lodge a complaint with a data protection supervisory authority.

Data Security

We implement appropriate technical and organizational measures designed to protect the security of any personal information we process. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to access or store information. This helps us understand how you use our site and allows us to improve your experience. You have options regarding the use of cookies, which you can typically manage through your browser settings.

Links to Other Websites

Our site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us in writing at:

Auto Opravy Procházka
7 U Plynárny Street
Prague, Central Bohemian Region
10100
Czech Republic